Refund policy
Return & Exchange Policy
At YELIB, we are committed to offering you high quality products. If you are not completely satisfied with your purchase, we are here to help you.
Conditions of eligibility for returns:
Items must be returned within 14 days of receipt of your order.
Products (hair extensions, sheaths, clothing) must be completely unused, unworn, unwashed and in their original packaging intact.
For strict hygiene reasons, any bundle of hair whose tie or seal has been removed cannot be returned or exchanged.
Return procedure:
- Contact our customer support at support@wearyelib.com
- with your order number and the reason for the return.
2. Once your request is approved, we will provide you with the shipping order for the return.
3. The return costs remain the responsibility of the customer (except in case of defective product or error on our part).
Refunds:
Once your item is received and inspected, we will notify you of the approval or rejection of your refund. If the request is validated, the refund will be credited to your original payment method within 5 to 10 working days.
If your return is accepted, we will send you a return shipping label, as well as instructions on how and where to send your package. Items returned without prior return request will not be accepted.
You can always contact us for any question regarding the return to the address.
Damage and problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you have received the wrong item, so that we can evaluate the problem and remedy it.
Unfortunately, we do not accept returns of promotional items or gift cards.
Échanges
The fastest way to make sure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for a new item.
Refunds
We will inform you as soon as we have received and inspected your return, and we will let you know if the refund has been approved or not. If the refund is approved, you will be automatically refunded to your original payment method within 10 business days. Remember that it may take some time for your bank or credit card company to process and display the refund.
If more than 15 business days have passed since the approval of your return, please contact us